Archives for category: Charter Schools

I recently wrote an article that referred to charter schools that succeed by excluding students with disabilities, English learners, and others unlikely to get high scores. The editor questioned if this claim was accurate. I turned to several expert researchers to ask their view, and they all agreed with my assertion. David Berliner of Arizona State University—one of the nation’s pre-eminent researchers and statisticians—had data to back it up, and I invited him to write an essay addressing this issue.

He wrote:

Culling, Creaming, Skimming, Thinning: Things We Do to Herds and School Children

To cull is to select things you intend to reject, often in reference to a group of animals. An outbreak of hoof-and-mouth disease can cause authorities to order a cull of farm pigs. An outbreak of low-test scores or a meeting with undesirable parents can promote the culling of charter students. To cream is to remove something choice from an aggregate, such as selecting the best and the brightest appearing students and families for acceptance to a charter or private school.

Diane Ravitch was recently criticized for writing that charter schools, supported by public tax money, engage in skimming and creaming students and families. Ravitch, however is right! Public charter schools, and private schools that accept public monies through vouchers, admit only certain students, often those predicted most likely to succeed and whose parents are “acceptable.” And, if these schools choose “wrong,” they cull the herd later. Between selective admissions and culling the student body, the data ordinarily used to describe a school’s accomplishments will make charter and voucher schools look quite good.

Let me illustrate with data collected by my wife, Dr. Ursula Casanova, by a former student (Assistant Professor Amanda Potterton, of the University of Kentucky), and from the ACLU of Arizona.

Dr. Casanova wrote in the Washington Post about the Basis (charter) school in Scottsdale, Arizona, enrolling students in grades 5-12. Based on its test scores that year, it was named the top high school in Arizona. But the year it was so honored, Casanova found enrollments from 5th to 8th grade to be 152, 138, 110, and 94. Then, the high school enrollments, in grades 9-11, were 42, 30, and 23. Finally, the 12th grade graduating class had 8 students! With no shame whatsoever the Basis school was able to claim they graduated 100% of their seniors and that all were accepted at college!

The Basis school of Tucson, part of the same chain of about a dozen charter schools, mostly in Arizona, presented data with a similar pattern. In the year for which Casanova reported, the school started out with 127 students in the fifth grade. But they had only 100 students in eighth grade, 69 in the 9th grade, 45 in 10th grade, and 27 in 11th grade. At the end of 12th grade they had only 24 seniors left at graduation. The graduating class was only 35% of the ninth-grade cohort, and they were less than 20% of that fifth -grade cohort. Culling the herd seems to describe school policy.

Potterton wrote in Teachers College Record about four highly rated charter schools in Arizona, the two Basis schools reported on above, and two other schools from the Great Hearts Academy chain, which run more than 20 schools in the Phoenix area.

In the year of her study she found that the average rate for free and reduced lunch in Arizona schools was 35%. The average for free and reduced lunch in these the four charter schools? 0%, 0%, 0%, 0%. Highly selective admissions and culling work quite well. That same year the state average for English language learners in our schools was 7.5%. The English language learners in these four schools? 0%, 0%, 0%, 0%. The percent of students with IEPs in the state was about 12%. But the percent of such students in these four schools was between, .6% and 3.5%.

Arizona is not unique. In a recent year the federal government reported in the Common Core of data that in 2014 the Boston public schools graduated 85% of its grade 9 students. But the “City on A Hill” Charter school graduated 46% of its grade 9 class; while the “Boston Preparatory Academy,” “Boston Collegiate Charter,” and “Academy of the Pacific Rim Charter” each graduated about 60% of its 9th grade class. Culling in charters seems to be widespread.

Another example comes from Philadelphia’s Boys Latin Charter, as analyzed by Jersey Jazzman in his column of July 28th, 2017. Boys Latin proudly boasted that 98% of its students were accepted into college. But in the years 2011-2015 the school graduated about 60% of its 9th grade class, culling approximately 40% of its student body, and thus allowing the school to make a claim that 98% of its students are accepted to college.

Charter schools cull families with special needs too. Arizona’s ACLU in 2017 noted that state law forbade charter schools from limiting the number of special education students they accept. But “The Rising School” in Tucson advertised blatantly that the school’s special education and resources department “is currently full.… Thus, any student with an IEP will be put on our waiting list.” Also in apparent defiance of the law, “AmeriSchools Academy” (in Phoenix, Tucson, and Yuma) blatantly noted that “Special Education placements are limited to a capacity of ten (10) students for each school site. Students in excess of this number are to be wait listed with provisional registration.”

Further, by state law, Arizona’s charter schools may not require students or their parents to complete pre-enrollment activities, such as essays, interviews or school tours. Nor can charter schools use students’ performance on interviews or essays, or the student’s decision not to complete requested pre-enrollment activities, to determine which students to accept. But the ACLU found that at the “Flagstaff Arts and Leadership Academy” students must write a one-page essay as part of their enrollment application. As part of the enrollment process at the “Satori Charter School” in Tucson, parents and students must meet with a school administrator. These are all excellent, though illegal ways to cull potentially undesirable families.

State law also directs charter schools not to require parental involvement as a condition of admission. And furthermore, charter schools must not pressure parents into donating money. As in many states, the Arizona Constitution guarantees students the right to a free public education, and charter schools are supposed to be public schools. Yet the same Great Hearts Academy charter schools reported on above asked each family to contribute $1,500 per student per year. Parents were also encouraged to donate anywhere from $200 to $2,000 to the school. The “Mission Montessori Academy” of Scottsdale asked parents to volunteer 15 hours every year per child enrolled, or make a contribution of $150 to the school in lieu of volunteer hours. The “Montessori Day Public School” chain noted that “All parents are expected to contribute 40 hours of volunteer time per family, per year.” The “Freedom Academy” in Phoenix and Scottsdale required a non-refundable $300 “Extracurricular Arts Fee,” due at enrollment. The “San Tan Charter School (in Gilbert, AZ)” required parents to provide a credit card the school can keep on file to pay several fees, including a $250 technology rental fee for grades 9-12. These are all great ways to cull families, illegality be damned!!

In many states, private schools receive public monies through vouchers, and still discriminate against certain children and families, culling them as needed! One of the most blatant examples I know of is the Fayetteville Christian School in North Carolina, a recipient, in a recent school year, of $495,966 of public money. But it is not open to the public! It says, up front, that it doesn’t want Jews, Muslims, Hindu’s and many others. At this school a student, and at least one parent, have to have taken Jesus Christ as their personal savior, or they cannot be admitted. They also cannot engage in sexual promiscuity, illicit drug use and homosexuality—or anything else that scripture defines as deviate or perverted. Any report of such activities by parents or the students is grounds for expulsion. This is culling of the student body by religion and life style, in a school receiving about a half million dollars of public funds per year!

Many of the schools I mentioned above, are considered great public and/or great private schools. Creaming and culling really do pay off in terms of a school’s reputation, as long as the schools’ policies are not examined too closely. But Dr. Casanova asked an excellent question of our citizenry when she reported on the graduation rates of various charters and private schools, and compared them to the reports from San Luis High School, in San Luis, AZ, on the Mexican border, part of the Yuma, Arizona school system. Data from different sources informs us that in recent years this public high school serves almost 3,000 students a year, almost 100% of whom are Hispanic, half of whom are limited English proficient, and most are classified as economically disadvantaged. But this public high school manages to graduate over 80 percent of their freshman class, and almost 90 percent of its senior class. They also do this with a teacher/pupil ratio well in excess of the U.S. average, and working with Arizona’s per pupil school funding formula, which is among the lowest in the nation. Why isn’t San Luis High School, and others like it, compared to the culling and creaming charters and voucher schools, considered among our great American high schools?

So many of our public schools deserve our gratitude for doing such a good job educating all our citizenry, many under difficult conditions. The Darwinian approach, to push the weakest students out of school, to cull the herd, should not be tolerated in a democracy, and therefore is absolutely inappropriate behavior for a school receiving public money. But Darwinism really is the philosophy guiding some of the highest rated charters. A respondent to a blog by my colleague Gene Glass, where he too criticized the culling and creaming practices of charters, stated the following: “Basis schools does not engage in any form of thinning across any grade. Students do drop out because they are not fit to thrive in the difficult curriculum ….”

Let’s think about what “not fit to thrive” might look like as a guiding philosophy for our public schools. We could do away with special education, bilingual education, counseling and guidance, transportation, free and reduced breakfasts and lunches, school nurses, etc. The Darwinian approach to schooling is not merely undemocratic,….. it is evil! If it were me, I wouldn’t give another public dollar to any charter or voucher school that culls, skims, or creams. They are all patently undemocratic.

David C. Berliner
Regents’ Professor Emeritus
Mary Lou Fulton Teachers College
Arizona State University

Until recently, the World Bank has been a vocal supporter of for-profit privatized education such as that offered by Bridge International, which had been expanding rapidly in Africa.

Thanks in large part to the work of Education International, a world confederation of teachers’ unions, the World Bank has changed its policy.

In a sudden and far-reaching policy shift, World Bank President David Malpass has agreed to major reforms that include officially freezing any direct or indirect investments in private for-profit pre-primary, primary and secondary schools. This has been a critical issue for Education International for many years and has been the key focus of our interactions with the Bank.

It has also been a major thrust of our Global Response campaign, where member organisations, regions and the EI secretariat have worked together to research and expose the activities of private, for-profit firms. Examples of that work include Uganda and Kenya, where illegal operations took place or labour standards and regulations were violated by Bridge International Academies.

Given that the World Bank is the largest funder of education in the developing world, EI has been keeping a close eye on their work. We have repeatedly and publicly challenged them for promoting privatisation, attacking teachers and undermining quality education systems and have tried to engage in dialogue – in meetings, including with EI officers and through letters, reports, and other methods. Not only did policy and financial support for private, for-profit, education operators like Bridge International Academies continue, but it increased. Some national foreign assistance agencies, including the UKs Dfid and USAID as well as private funders joined the parade. It was an ideological and profit-driven attack on public education.

Two things altered the situation. First, a pro-labour majority was elected in the US House of Representatives in the 2018 mid-term elections. That shifted leadership of key committees to members who were friendlier to trade union views. Second, the COVID-19 crisis required a broad consensus among the House, the Senate, and the White House to adopt a 2-trillion-dollar relief package. The positions of the World Bank evolved in discussions between the House Financial Services Committee chaired by Maxine Waters (D-California), and US Treasury Secretary Steven Mnuchin.

These actions built on growing global recognition of the damage done by private, for-profit education. That increasing concern includes a decision by the European Parliament and an agreement by the Board of the Global Partnership for Education (GPE).

World Bank polices and advice to many countries have long supported private delivery of education and other public services. Although it has officially committed to support the Sustainable Development Goals, much of its policy and actions run counter to that global consensus.

Financial support for private, for-profit education firms came largely from the World Bank Group’s International Finance Corporation (IFC), which is charged with making loans to the private sector. Under the agreement with the US, the IFC will freeze all support to private, for profit schools, including through direct investment, indirect investment and advisory services

EI continues to pressure the Workd Bank to adopt progressive policies that recognize workers’ rights and the need to regulate businesses practices.

The $2 trillion appropriated by Congress as coronavirus relief funds will benefit for-profit colleges with poor records, according to Marketwatch. They are likely to collect $1 billion. DeVos has been an investor in for-profit colleges, so don’t expect her to care. Democratic Senators have complained to DeVos but got no response this far.,

Dozens of for-profit colleges that are among those most likely to benefit from stimulus funding face thousands of claims from students demanding their money back because they say they were defrauded, according to analysis prepared for MarketWatch.

Some of the schools eligible for bailout funds also face federal scrutiny for mismanaged funds, while others have been dubbed “failed” under a federal standard requiring them to provide an education adequate for repaying loans, the analysis shows. Some schools eligible for bailout funds have settled lawsuits with the U.S. Justice Department following allegations of fraud and misuse of federal student aid…

The analysis found that of the top estimated 100 for-profit schools eligible for coronavirus crisis subsidies, 79 had students who demanded their loans be forgiven under a federal program meant to provide relief to students who alleged they had been defrauded. From these top 100 for-profit schools, 12,000 students had filed federal complaints alleging they were victims of fraud. Twenty-three of the top 100 for-profit schools most likely to receive funding were previously characterized by federal regulators as “failed” under a requirement that students go on to find jobs good enough to repay loans. DeVos last year rescinded the requirement that schools meet this standard as a condition for benefiting from federal subsidies.

Twelve of the top 100 for-profit schools eligible for stimulus funds also faced some form of legal action as of 2017 for alleged fraud involving recruitment and misuse of federal student aid programs, according to the analysis. Thirteen, meanwhile, were under “heightened cash monitoring,” an extra level of scrutiny under U.S. Department of Education rules meant to serve as a caution to students that can indicate problems with finances or accreditation.

“Colleges like these with a predatory history and thousands of prior students who are still awaiting compensation for deceptive practices should not be getting a federal bailout,” said Bob Shireman, deputy undersecretary of education under President Obama who now oversees higher education programs at The Century Foundation, a liberal think tank.

As the rushed effort to dispense $2 trillion in stimulus funds unfolds, experts are questioning how the government more broadly will guard against fraud, waste and abuse, and whether the public can trust whether tax dollars will be used to achieve the program’s goals.

Expect waste, fraud, and abuse, and a big payday for some of the worst actors in higher education, as well as a payday for the charter industry, which lobbied to be included in the fund for struggling small businesses, although they have not lost a dime.

Are charters public schools or are they businesses? The charter lobby wants a slice of the $2 trillion intended to save small businesses even though the charters have suffered no loss of funding during the pandemic.

Many businesses are nearly bankrupt. This money was meant for them, not charters and their lobbyists.

Please sign this petition to Congress.

John Thompson writes here about yet another virtual charter scam, this one in Oklahoma.

He writes:

After years of failing to regulate charters, especially online and for-profit charters, Oklahoma is just one state that illustrates how hard it is to catch up and hold virtual schools accountable for either education outcomes or financial transactions.

In July 2019, according to an Oklahoma State Bureau of Investigation search warrant, “[Epic’s co-founders] enticed ghost students to enroll in Epic by offering each student an annual learning fund ranging from $800 to $1,000.” This was despite the fact that Epic knew that the parents of many homeschool students “enrolled their children . . . to receive the $800 learning fund without any intent to receive instruction.”

Epic’s recruitment of “ghost students,” who were technically enrolled but received minimal instruction from teachers, allowed the company to legally divert state funds for their own personal use, while simultaneously hiding low graduation rates to attract more support.

This year, Epic has received over $100 million in taxpayer money. And the company, in an exposé by the Tulsa World, admitted that over the years its “Learning Fund”—which is shielded from public scrutiny—received $50.6 million from the Oklahoma State Department of Education.

Tulsa World estimates the Learning Fund could cost the state about $28 million for 2019-2020. Moreover, the private management company Epic Youth Services receives a “10 percent cut” of the charter’s student funding. Also, state appropriations pay for the millions that Epic spends on advertising and generous contributions to elected officials.

If nothing else, Epic is helping to nail down the case that charters are a tool for privatization.

In this post, Tom Ultican reviews two recent books.

One is Mercedes Schneider’s guide to sleuthing through online records and following the money. It is called A Practical Guide to Digital Research: Getting the Facts and Rejecting the Lies.

Schneider is an expert at “following the money,” and she reveals the secrets of her craft in this book. The book grew out of a presentation that Schneider gave at an NPE conference in Indianapolis in collaboration with Darcie Cimarusti and Andrea Gabor. As Tom Ultican explains, the purpose of the session was to teach a seminar in doing the kind of research that these three have mastered. When Mercedes was asked to summarize her presentation, she realized that it would require a book to do it, and this is that book.

So if you want to dig up the tax records of a pseudo-reform organization, here is the place to start.

The other book that Tom reviews is one that I co-write with veteran educator Nancy E. Bailey. Regular readers of this blog know Bailey as a blogger whose views are grounded in long experience and knowledge. She and I discovered that we both had a fascination with the language now used to misrepresent teaching, schools, and education. And from our online conversations came this book called EdSpeak and Doubletalk: A Glossary to Decipher Hypocrisy and Save Public Schooling.

The book is a glossary with a pro-public education attitude. It aims to identify and describe the lingo of corporate education reform and to decipher the many faux groups that are funded by billionaires to advance privatization. Of course, we think it is an invaluable tool for parents and educators who want to stop the billionaires before they get a foothold. It will help you find your way through the vacant and deceptive vocabulary used by faux reformers to grab your public schools.

As Tom points out, the book has another advantage:

Thanks to the authors and the facilities at Teachers College, this is a living book. At the book’s cyber address, there is a link to a 58 page downloadable supplement as well as an updates tab.

In other words, as new organizations, new flimflam, and new jargon emerges, it will be added to the book online and available to arm you with knowledge.

Carol Burris, executive director of the Network for Public Education, expresses outrage because the National Alliance for Public Charter Schools has asked for federal rescue money for charter schools, although they have suffered no losses.

She writes:


Shame on the National Alliance for Public Charter Schools!

I have great sympathy for small businesses that are devastated by COVID-19. And I am glad that the Small Business Administration is giving those businesses low-interest loans to cushion the blow. It is shocking, therefore, that the National Alliance of Public Charter Schools is actively encouraging its members to take advantage of those taxpayer funds intended for small businesses, although their income has not been interrupted at all.

Read below what the National Alliance of Public Charter Schools included in its weekly newsletter:

“SBA Emergency Loans Now Available to Charter Schools

“The U.S. Small Business Administration (SBA) now has authority to offer emergency loans to both small businesses and nonprofits under its Economic Injury Disaster Loan (EIDL) program in eligible areas. While SBA authorities are focused on small businesses, we worked with federal lawmakers to ensure that the loan funding for this crisis is offered to charter schools and other nonprofits to borrow up to $2 million for up to 30 years at 2.75 percent for nonprofits. These loans are designed to help businesses and nonprofits meet financial obligations and operating expenses that would not be of concern if the COVID disaster had not occurred.”

By the way, some of these loans will not need to be repaid.

Are charter schools following Executive Director Nina Rees’s (former employee of Dick Cheney) advice?

Yes, they are.

Read this story that just appeared in the Washington Post.

According to reporter Perry Stein, even though D.C. charter schools, like public schools, get most of their funding from the government, they can apply for funds under the CARES Act. Yet, public schools cannot.

”Charters claim they need the money because they have to give out laptops to their students. So do public schools. Charters claim they may lose donations. It is doubtful that the billionaires who give them money will stop. When crises occur, billionaires do just fine.

”Once again, the charter sector, through the lobbying efforts of Nina Rees of the National Alliance of Public Charter Schools, worked behind the scenes to gain fiscal advantage for the privately operated schools they claim are public schools.

”This time Rees did it during a crisis of enormous proportions–one that is devasting the small business community for which so many charter and public school parents work.”

Will the National Alliance, which is flush with cash, also apply for these funds? We will do our best to find out. Although our donations have decreased, the Network for Public Education will not apply for these funds. In fact, we are actively asking our members to donate to organizations that are providing crisis relief.

Charters claim to be public schools–except when being a “business” is to their advantage.

Charters claim to be “public schools” when that’s where the money is. But when the money is available for small businesses, they claim to be small businesses. Public schools aren’t eligible for the federal money. But charter schools are.

Public schools are not small businesses. Charters just defined themselves: Not public schools. Small businesses.

Gene V. Glass is one of the nation’s most eminent researchers and statisticians of education. He is a professor emeritus at Arizona State University.

He writes:

Education Policy Analysis Archives is an open access (free to read) peer-reviewed journal now in its 28th year of continuous publication.

EPAA just published an article by David S. Knight (Univ. Washington) and Laurence A. Toenjes (Univ Houston) entitled “Do Charter Schools Receive Their Fair Share of Funding? School Finance Equity for Charter and Traditional Public Schools.”

The charter school industry constantly complains that states underfund them. They lobby legislatures asking for funding equal to the per pupil expenditure of the traditional public schools. No matter that they offer fewer services than their public school counterparts, or that they rake off far higher funds for administration than public schools. (I make no apologies for ignoring the legality that charter schools are also public schools, because so many of them attempt to operate like private schools by discouraging applications for some types of student and by projecting the image that they are private schools.)

Knight and Toenjes’s conclusion will not be welcomed by the charter industry: “Using detailed school finance data from Texas as a case study, we find that after accounting for differences in accounting structures and cost factors, charter schools receive significantly more state and local funding compared to traditional public schools with similar structural characteristics and student demographics. … Policy simulations demonstrate that on average, each student who transfers to a charter school increases the cost to the state by $1,500.”

The complete article can be downloaded at https://epaa.asu.edu/ojs/article/view/4438

Gene V Glass
http://gvglass.info

I wrote a post yesterday and planned to post it at this hour. It was a brief recapitulation of an opinion piece that Kevin Huffman wrote yesterday in the Washington Post, in which he boldly stated that the current reliance on distance learning would hurt students and set back their learning.

Kevin Huffman is one of the leaders of the corporate reform movement. He worked for Teach for America, was married to Michelle Rhee, served as Commissioner of Education in Tennessee, where he pushed charters and vouchers and standardized testing. But when he tried to lose the state’s lowest performing school, the Tennessee Virtual Academy, he ran into a blank wall. It couldn’t be done. The TVA had friends in the legislature and it was impossible to close it down.

So in this article, he warned that the necessary emphasis on distance learning would not end well. In the post I planned to publish (but didn’t), I noted that he plugged the “no-excuses” Achievement First charter chain and Jeb Bush’s accountability-obsessed Chiefs for Change. I was not planning to mention that the “expert” he quotes is Hoover economist Erik Hanushek, who has a devout belief in testing and VAM and has predicted that increasing test scores would add trillions to the nation’s GNP. He has promoted the theory that teachers who can’t get their students’ scores up should be fired. Clean the ranks every year and—voila!—test scores will rise.

But unlike gullible me, Jan Resseger understood that Huffman’s article was a coded propaganda piece for the corporate reformers’ favorite organizations and remedies. Not only did he plug Achievement First and Chiefs for Change, he also cited the billionaire-funded City Fund, where he works. He did not note that it was created to subvert local school board elections by pumping money into the campaigns of charter-friendly candidates.

Resseger writes:

Kevin Huffman begins his recent Washington Post column with a warning about problems he expects to result from the widespread, coronavirus-driven school closures: “As the coronavirus pandemic closes schools, in some cases until September, American children this month met their new English, math, science and homeroom teachers: their iPads and their parents. Classes are going online, if they exist at all. The United States is embarking on a massive, months-long virtual-pedagogy experiment, and it is not likely to end well.”

This is pretty harsh. While in many places teachers are going to enormous lengths to create interesting projects to challenge children and keep them engaged, virtual schooling is a challenge. Online efforts school districts are undertaking to meet children’s needs during this long break are likely to be uneven. Huffman describes Stanford University research on the problems with virtual schooling, problems that are being exacerbated today by inequitable access to technology.

But what Kevin Huffman neglects to tell readers is that his purpose is not entirely to analyze his subject—the ongoing shutdown of schools. At the same time as he discusses the widespread school closure, he also manages to share the agenda of his current employer, The City Fund, a relatively new national group that finances the election campaigns of of charter school advocates running for seats on local school boards, supports the rapid expansion of charter schools, and promotes portfolio school reform. And when the Washington Post tells readers that Huffman, “a former education commissioner of Tennessee, is a partner at the City Fund, a national education nonprofit,” the Post neglects to explain The City Fund’s agenda.

Worse, Huffman proposes that schools should administer standardized tests to students when they return to school in September! Good grief, the results are not available for months. Of what value are such tests? I suppose we can now expect the testing corporations to begin losing for tests on the first day of school.

Resseger read the subtext: students, teachers, and schools can’t possibly survive without standardized testing. Be grateful for the charter chains who offer to help struggling school districts, which do not have the charters’ freedom to push out the kids they don’t want and do not have billionaire money to keep them afloat.

I read Huffman’s article and appreciated that he was wary of distance learning and unprepared parents struggling to teach their children.

Jan Resseger read it and exposed the hidden agenda: praising the billionaire agenda of charters and high-stakes testing. She correctly notes that this agenda failed when Huffman was Commissioner of Education in Tennessee. Some people learn from failure. Some don’t.

Thomas Ultican has analyzed the billionaire funders behind the pro-Disruption, anti-democracy website “Education Post.”

The major funders are the usual members of the Billionaire Boys and Girls Club: Bloomberg, Waltons, Chan Zuckerberg, and Mrs. Jobs.

Please open and read his post.

If you thought the Disrupters might have softened their tone during the pandemic, like, as a show of decency, you will be disappointed. They are still attacking, vilifying, and mocking anyone daring to defend public education, which is a cornerstone of our democracy. It must really upset them that after all these years and billions spent on privatization, only 6% of American students enroll in charter schools.

For some reason, I am one of their prime targets. I suppose I should take it as a compliment.

I will never answer in kind.

They are swimming in cash, but what they cannot buy is civility, kindness, compassion, or dignity.