This is a book you will enjoy. Michael Edwards, Small Change:
Why Business Won’t Save the World.

Edwards demonstrates what the title says: that business methods
don’t work in the social sector. He says that the only meaningful
change comes about when civil society organizes from the grassroots
up to demand change. Edwards led the Ford Foundation’s program on
governance and civil society. His book analyzes efforts by
philanthro-capitalists to impose business principles and market
thinking on institutions of civil society, where they are
inappropriate. The philanthro-capitalists, he writes, develop
metrics for everything; it’s a means of control. They love
competition, and they love measurement. They don’t understand that
the values and qualities of civil society are different and are not
measurable. Civil society relies on participation; it changes the
world by activism and social commitment. Civil society teaches
tolerance, love, solidarity, sharing and cooperation. Its goal is
not the achievement of certain metrics, but social transformation.

Edwards points to the great social movements of our lifetime—the
civil rights movement, the women’s movement—as examples of civil
society at work, transforming society in ways that are fundamental.
These were bottom-up movements, not movements that were controlled
from the top by a master planner armed with data. We cannot look to
the captains of industry to lead social movements. They never have,
they never will. Their bottom line is profit, not the public
interest.